Legal

Safeguarding Policy

How TrueVIQ protects children using our platform.

Last updated: 13 March 2026

Our Safeguarding Principles

Safety by Design

No direct child interaction, no messaging, no social features

Parental Control

Parents manage all accounts and oversee all activity

Minimal Data

First name only — no surnames, dates of birth, or school names

1. Our Commitment

TrueVIQ is an online learning platform designed for children aged 9-11 preparing for the 11+ exam. The safety and wellbeing of every child using our platform is our highest priority.

This policy sets out how we protect children through our platform design, data handling practices, content safety measures, and our approach to uploaded materials. It should be read alongside our Privacy Policy and GDPR Rights page.

TrueVIQ is operated by Digitally Inherent Pvt Ltd, a product of conduit488.ai.

2. Platform Design and Safety

TrueVIQ is a structured question-and-answer learning platform. It is designed to eliminate the safeguarding risks associated with interactive or social platforms:

No direct child interaction: There is no 1:1 coaching, tutoring, or live sessions between adults and children
No messaging or chat: Children cannot send or receive messages of any kind
No social features: There are no friend lists, profiles visible to other users, forums, or community spaces
No user-generated content: Children cannot post comments, upload free-form content, or share material with others
No video or audio: The platform does not use cameras or microphones during learning sessions
Structured learning only: All interaction is limited to answering multiple-choice questions, viewing explanations, and reviewing progress

✓ By design, there is no channel through which a child can be contacted by another user, an adult, or any third party through TrueVIQ.

3. Parental Controls

All accounts are parent-managed. Children cannot independently create or modify accounts.

Account creation: Only parents can create accounts and add child profiles
Child profiles: Parents control all child profile information (first name, year group, exam type)
Progress visibility: Parents have full visibility of their child's learning progress, session history, and performance analytics
Data control: Parents can access, export, or delete their child's data at any time
Subscription management: All payment and subscription decisions are made by parents

4. Content Safety

All questions on TrueVIQ are age-appropriate and curriculum-aligned. Our content goes through rigorous quality assurance:

Expert-reviewed: Every question is reviewed by qualified educators
6-layer verification: Our Crucible verification process checks accuracy, age-appropriateness, curriculum alignment, difficulty calibration, bias, and clarity
TrueVIQ Score: Each question carries a visible quality rating (0-100) so parents can see exactly how thoroughly it has been validated
No external links: Learning content does not link to external websites or third-party resources
No advertisements: Children are never shown advertisements of any kind

5. TrueVIQ Paper Trail — Upload Safety

TrueVIQ Paper Trail allows parents to download practice papers for offline use and upload completed answer sheets for automatic marking. Because uploads may contain photographs of a child's handwritten work, we apply strict safeguards:

What is uploaded:

A photograph or scan of a completed multiple-choice answer sheet
Uploads are initiated by parents, not children
Only image files (JPEG, PNG) are accepted — no other file types

How we protect uploaded images:

EXIF metadata stripped immediately: All location data, device information, and other metadata is removed before the image is processed or stored
60-second deletion: Uploaded images are deleted within 60 seconds of processing — this is a non-negotiable compliance requirement aligned with the ICO Children's Code
AI processing only: The image is sent to a secure AI service solely to extract answer selections (A, B, C, D, E). No other analysis is performed
No long-term image storage: We do not retain, archive, or back up uploaded images. Only the extracted answers (letters) are kept
No human review of images: Uploaded answer sheets are processed entirely by automated systems — no person views the uploaded photographs
Non-reversible watermarks: Downloaded papers contain a cryptographic watermark that cannot be traced back to a child's identity

AI processing disclosure:

Important: Uploaded answer sheet images are sent to Anthropic (a US-based AI provider) for answer detection using Claude Vision. The image is used solely to extract multiple-choice answers and is not stored or used for any other purpose. We are pursuing a Zero Data Retention agreement with Anthropic to ensure uploaded images are not retained on their systems. See our Privacy Policy for full details on international data transfers.

✓ Summary: Answer sheet images are stripped of metadata, processed for answer extraction only, and deleted within 60 seconds. No images are stored. No human views the uploads.

6. Data Protection for Children

We collect the absolute minimum data needed to provide the learning service. Full details are in our Privacy Policy.

First name only: We do not collect surnames, dates of birth, or school names
No profiling for marketing: Children's learning data is never used for commercial purposes
No behavioural advertising: Children are never shown targeted advertisements
Privacy by default: The most protective settings are applied automatically
Encryption: All data is encrypted in transit (TLS) and at rest
Row-Level Security: Database access controls ensure families can only see their own data

7. ICO Age Appropriate Design Code Compliance

TrueVIQ is designed to comply with the ICO's Age Appropriate Design Code (Children's Code). Below is how we meet the key standards:

Standard	How TrueVIQ Complies
Best interests of the child	Platform designed solely for educational benefit with no commercial exploitation of children
Data minimisation	First name only — no surnames, DOB, school, or photos collected
Privacy by default	Most protective settings applied automatically; analytics cookies require parental consent
No detrimental use	Data used only to support learning — never for marketing, profiling, or behavioural targeting
Age-appropriate design	UI designed for tablet usability; age-appropriate content; no dark patterns or addictive mechanics
Transparency	Clear privacy information for parents; TrueVIQ Score makes question quality visible
Parental controls	All accounts parent-managed; full visibility of child activity and data
Data sharing	No data sold or shared with advertisers; limited to essential service providers only
Geolocation	No geolocation tracking; EXIF location data stripped from any uploads
Connected toys and devices	Not applicable — TrueVIQ is a web-based platform with no device connections

8. Reporting Concerns

If you have any safeguarding concerns related to a child using TrueVIQ, please contact us immediately:

TrueVIQ Safeguarding Contact: info@trueviq.co.uk

We will acknowledge all safeguarding concerns within 24 hours and take appropriate action.

External reporting contacts:

NSPCC Helpline: 0808 800 5000 or nspcc.org.uk
Childline: 0800 1111 or childline.org.uk
CEOP (Child Exploitation and Online Protection): ceop.police.uk
Local Authority: Contact your local children's services if you believe a child is at risk
ICO (Information Commissioner's Office): ico.org.uk for data protection concerns

9. Staff and Systems

TrueVIQ is a fully digital platform. There is no direct contact between staff and children:

No direct child contact: Our team does not communicate with children at any point
All support via parents: Customer support is provided exclusively through parent accounts
Automated systems: Question delivery, marking, explanations, and progress tracking are fully automated
Access controls: Internal access to user data is strictly limited and audited
Security practices: All systems follow industry-standard security practices including encryption, access logging, and regular security reviews

10. Review and Updates

This safeguarding policy is reviewed annually and updated whenever we introduce new features that could affect how children interact with the platform. We will notify registered parents of any significant changes.

The introduction of TrueVIQ Paper Trail (answer sheet uploads) prompted the addition of Section 5 to this policy, covering upload safety and AI processing safeguards.

11. Contact Us

For safeguarding questions or concerns:

Email: info@trueviq.co.uk

Data Protection Officer: privacy@trueviq.co.uk

Operated by: Digitally Inherent Pvt Ltd

Supervisory Authority: You have the right to raise concerns with the Information Commissioner's Office (ICO) at ico.org.uk